Frequently Asked Questions
How can I speak to someone?
Email us at firstname.lastname@example.org or email@example.com.
What are your opening hours?
You can place an order on our website 24hours a day. We will reply to emails as soon as it is possible.
I am interested in a product but would like more information and pictures. Who do I contact?
Email us at firstname.lastname@example.org or email@example.com and explain what information you would like to know.
I have a promotional code, how do I use it?
Enter the promotional code at point of sale when prompted.
When will my account be debited?
Orders are debited at the time of the order.
I haven't received my order, what do I do?
Email us at firstname.lastname@example.org or email@example.com and quote your name and order number. Our parcels are tracked so we will be able to resolve any issues for you.
What is your returns policy?
Please read our Shipping + Returns page for all relevant information.